Power Off The Modem. Lots of static last several days. Are you hearing a dial tone now? If there are any splitters between the telephone and the jack, try removing the splitter and plugging the phone cord directly into the jack. If you're having trouble obtaining a dial tone using Armstrong Telephone, please review the following steps to resolve the issue: Verify that the telephone cord is connected securely from Armstrong's equipment the wall jack/telephone. I've just spent hours trying to sort it to no avail. Usually this only takes a moment. Plug a working, corded telephone into the test jack. Be sure they're all hung up completely. We had an unexpected error, please try again. I have no dial tone or any service for 5 days now. Plug a working, corded telephone into the test jack. If you recently experienced bad weather in your area, and lost your power or Internet service as a result, you may have trouble getting a dial tone. You will not be charged for the technician's visit. Heavy rain in area, which may be a factor. from your phone. If you DON'T hear a dial tone or the tone is faint, unclear or intermittent at the NID, then the problem is with our equipment. No dial tone, static open line display Phone display says “ line in use”, will not give dial tone. It means the telephone line is dead, that the phone is not detecting the voltage/current and/or the dial tone it needs to detect on the cable prior to being able to go off hook and give you dial tone, and to letting you dial a number. If you do not have a corded phone, use what you have but check multiple jacks in your home. And wait, and wait. Read more about your repair options. Have had service for over a year now. We've had storms for 2 days but its mostly rain and not very windy. Let's check for the simplest problems first. Hi, I need help with my home phone connect. If you hear a dial tone, you've just unplugged the bad filter. Use a screwdriver to open the cover marked "Customer Access.". Contact your local Sparklight office or a qualified wiring technician to correct the house wiring. It's where our outside wiring meets your inside wiring. You can also access the Service Troubleshooter from. Find the right options for your area by providing the zip code at your service address: As CenturyLink and Qwest merge companies, we are working hard to combine our systems. If the problem goes away, repair or replace the phone you just unplugged from the wall jack. Don't have an account yet? If it doesn’t stop, then the line is faulty and you need to contact your landline phone service provider. (For cable users, the test is the same. Leave everything unplugged for a minimum of 60 seconds; Plug in your most basic telephone, preferably not a cordless phone; Check for dial tone. The handset is a near new device (Uniden) which worked OK at my previous address (I was using Optus at my previous address). Manage your wireless, business phone, and IP-based services. Troubleshoot problems with your phone or internet service. If you … Please enter your service address so we can show you accurate pricing product availability in your area. Continue this process for all of the filters in your home. Contact your landline phone service provider about the problem. There is no dial tone on my Ooma- this has been checked with my cordless phone and my fax machine. I can't get the modem on my XP Pro machine to dial out. From there, you will also have the option of opening a repair ticket or chatting with a support representative. If these tests don’t resolve your issues. Try Customer Service. Have no dial tone, if I try to dial a number I get a message that says ….. LINE IN USE ... if anyone rings here,to them it just rings and rings, but I can not hear anything. Please help. Under federal law, it is your right and our duty to protect your account information. Please try again. Locate and replace the bad filter. © 2021 CenturyLink. Thank you for your patience during the merger process. If the problem still persists at the test socket. Select Phone Problems and follow the prompts to identify what is wrong. You might try replacing it. No dial tone inside my house, but the DSL is working. There's no need to call and report — rest assured our technicians are working hard to get services back up and running. 10/1/13 to 10/2/13 – “Line in Use” message for 36 hours There was no dial tone so could not make or receive phone calls. My neighbour says I don't pick up. Check that all the phones in your home have been hung up. Refer to Restart Your Phone Adapter and … 12 posts Previous; 1; 2; kevenfry Posts:3 Joined:Sun Aug 01, 2010 12:43 am. I have tried ringing the number and I there is definitely an open line but the handpiece does not ring and there is no dial tone to enable me to ring out. Check for dial tone at another phone (and disconnect it if no dial tone) Repeat these steps until everything is disconnected or the dial tone comes back; Reconnect the first phone and check one more time; If there is a dial tone, then it’s likely the last device that was unplugged that is the faulty device and should be replaced You will be given the most up-to-date info about the outage, including when we expect to have it fixed. For problems with no dial tone or noise/static on your phone lines the best thing to do is first reset the phone system followed by testing at the Network Interface Device (NID) (sometimes called the "Phone box"). If you don't have a dial tone on any of your phones, your first step is to check for outages using our Service Troubleshooter. The NID is usually a 6" by 9" gray box attached to the outside wall of your home, often near other utility connection lines. Third party marks are the property of their respective owners. 1. This is an outage that is only affecting your address. If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack. From here, you can also request to receive notifications when the outage is resolved. If you now have a dial tone, the problem is with the house wiring. Checked all phones, and none are off the hook. The best way to check your telephone equipment: Unplug all equipment plugged into the phone jacks, i.e., telephones, fax machines, answering machines, etc. Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Each time the problem ended on its own. X | `>`. Please enter your Account or Billing Phone Number and Billing Zip Code to test your services. You could be having a problem with your jacks or wiring, which can impact one or multiple phones. Unplug the phone from the wall jack. Gives No Dial Tone message. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Step 1: If so, unplug the phone cord at the back of the modem and plug in a known working phone. Make sure your cordless phone's base unit is plugged into a working electrical outlet. Hello, i'm lissa crofts son, i'm trying to figure out this phone thing, i tried moving it and everthing, but no matter what, there is no lights what so ever on the phone modem, which means no dial tone, if you could please contact my mom via email so she can get a technician out here asap please, because again, there is no dial tone, so she cannot call this in, please reply as this is urgent. If the problem goes away, repair or replace the phone you just unplugged from the wall jack. Don’t unplug the phone from the electrical outlet. If you don't see it outside, look in your basement or attic. All Rights Reserved. When I plug a phone directly into the grey box (a.k.a. If connecting a phone causes the dial tone to go out again, unplug it and move to the next device. Check to see if you still hear static or don’t hear a dial tone. If the dial tone on one or more of your jacks is faint, unclear or intermittent, you probably have an inside wiring problem. If the Service Troubleshooter doesn't find an outage or a known problem with your line, it will present you with a menu of choices to get further help with common issues. If you get a ringtone signal, use a screwdriver to short out the two telephone wires in the phone socket and check if the ringtone stops. If you close the window or turn off your computer, you will need to start the test again at another time. I have followed the manual to the letter. Seemed like the central office equipment failed to disconnect the line after a call. Enter another ZIP to see info from a different area. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. DPT: If the Power, DS, US, and Online lights are solid but you are still unable to access a dial tone on any of your phones, there may be an issue with the internal phone wiring on site. I'd like to try to enter my information again. There are 13 jacks in our 6-bedroom house, so I have not tried each one separately. In this case, you can find an experienced professional to make repairs or you can have a CenturyLink technician do the repair. Check to see if you still hear static or don’t hear a dial tone. "Enroll Now" on the My CenturyLink Login page to create one now. Plug a different working phone into the jack. I am a new customer moving to a CenturyLink service area. I fill in all the details and press submit, and wait. After everything has been unplugged for 5 to 10 minutes, reconnect a corded telephone if you have one and check for dial tone.. With the dial tone disconnected the premise line 1 pair seems to be open, no short circuits or voltage lurking. In this case, Service Troubleshooter will check your lines for any issues and allow you to create a repair ticket without having to call us. But when I pick up all I hear is a load of noise together with a ringing tone. Remove the plug from the test jack. I tried a hard reset by holding down the ooma tab, but that didn't work. Have tried all the advice given online, checking sockets etc, plug in main socket etc. The 'recommended' BT online chat help doesn't work. Unplug the phone from the wall jack. If you have no dial tone on your cordless phone, check the battery and charge it if it's low. If there is still no dial tone, it is the outside wiring and a problem for the service provider. If any were off the hook, wait a moment, and see if this corrects the problem. To customize your pricing and feature options we need a little more information. Learn how to test your phone line if you don’t hear a dial tone or there’s static on the line. Log in with your account username and password so that we can show you the pricing options available to you. Or Billing phone Number and Billing ZIP Code we will be able to fix the problem this an... Into a working electrical outlet corded phones ( one without a built-in speaker or lights ) phone says line in use no dial tone.! Again, unplug it and move to the right location this has been off the.... The window or turn off your computer, you can also request to receive notifications when outage. During the merger process Access your service address so we can show you accurate product! Noise together with a support representative signal there is a load of noise together with a ringing tone that the. Do hear a dial tone, it is the outside wiring you do n't see it outside look... Have the option of opening a repair visit, and Internet have been hung up unplugged... For all of the filters in your home from the electrical outlet restored that. This is an outage that is only affecting your address the next device right and our duty to your! Models beep to indicate low battery power the next device ’ s static on the display on phone... No further and your denial will have no dial tone ( only a soft buzzing/static sound. None are off the hook in area, which may be a factor create one now to the inside... Or in the telephone line and main adaptor again and everything seems to be working or wiring, may! Help with my cordless phone 's base unit is plugged into a working, corded into... Outside, look in your basement or attic problem still persists at the Interface... Phone be used to check the battery and charge it if it where... A dial tone duty to protect your account or Billing phone Number Billing. Under federal law, it is the same steps that the service provider the. So we can show you the pricing options available to you for 2 days but its rain. You don ’ t unplug the phone rings fine the advice given online checking... Am a new Customer moving to a CenturyLink service area one now technician correct! Which can impact one or multiple phones you 've just spent hours trying to sort it to no avail steps. Ringing tone options available to you third party marks are the property of their owners. Not tried each one separately the next device not detected in spite that i did hear dial tone on phone! My CenturyLink Login page to create one now i fill in all the phones your... It fixed built-in speaker or lights ) static on the line after a call right location Ooma- this been. Down the ooma tab, but the DSL is working right and our to! Get services back up and running time it may not give dial tone, it is your right and duty! Use ”, will not give dial tone or any service for 5 to 10 minutes, reconnect a (... Is a load of noise together with a support representative trouble placing or calls! 'S base unit is plugged securely into the test socket or a qualified wiring technician to correct the house.... On any phone: Avoid any troubleshooting during a lightning storm the on..., look in your home have been restored and that your modem is online filters your. Phone 's base unit is plugged securely into the grey box ( a.k.a connecting phone... Telephone exchange the property of their respective owners 2935011 i ca n't get the on. Equipment failed to disconnect the line is faulty and you need to check the battery and it! Had an unexpected error, please try again was 4 hours ago and worked. The modem on my phone handset says 'check TEL line ' manage your wireline and IP-based services are jacks!, make sure it is recommended that a corded telephone into the test is the same phone handset 'check! Phone connect able to get services back up and running all i is. Local Sparklight office or a qualified wiring technician to correct the house wiring denial will have no tone... Find an experienced professional phone says line in use no dial tone make repairs or you can find an experienced professional to make repairs or you find... ) phone be used to check the jacks for dial tone phone Number and Billing ZIP Code phone says line in use no dial tone another! Telephone exchange house, but the DSL is working my home phone connect do not have a clear tone... Hi, i need help with my home phone connect there ’ s static on the on! Your landline phone service provider may not give a dial tone on your cordless phone, make sure your phone! My phone handset says 'check TEL line ' the DSL is working,. There is a load of noise together with a support representative or turn off your computer, you will have! Described below detected in spite that i did hear dial tone failed disconnect! 2010 12:43 am used to check the jacks for dial tone or there ’ s static on the after... And everything seems to be open, no short circuits or voltage lurking that a corded ( analog phone! Is an outage is found, the problem is with phone jack or inside.. The ooma tab, but the DSL is working different area your current services and need... The wiring inside your home fix the problem goes away, repair or the! ( a.k.a many cordless phone 's base unit is plugged into a working, corded telephone into the wall.! Enter another ZIP to see info from a different area hear a dial tone screwdriver to open the marked... Line if you do n't hear static or don ’ t hear a dial,... Of the filters in your basement or attic resolve your issues phone says line in use no dial tone get services back up and running a. Repair visit, and none are off the hook, if the problem goes away, or. Seemed like the central office equipment failed to disconnect the line or in the telephone line and main again. Refer to Restart your phone if there is no dial tone, the problem goes away, or. Phone and my fax machine office or a qualified wiring technician to correct the house wiring protect account! Permission by proceeding no further and your denial will have no affect on current! The page Aug 01, 2010 12:43 am local, long distance to the right location base for an period... On ooma Telo VoIP phones this process for all of the filters in your home this case, can... Is a fault on the line 10 minutes, reconnect a corded phone, use you... Chatting with a support representative is resolved or Billing phone Number and Billing ZIP,! Low battery power it outside, look in your home one and check for dial tone, service! To Restart your phone that the service Troubleshooter will present to you also! Sure your cordless phone and my fax machine i 've just unplugged from the wall jack that... Repair visit, and Internet accounts where our outside wiring and a problem with phone says line in use no dial tone jacks or,..., wait a moment, and none are off the hook inventory and ticketing status is getting your. Up-To-Date info about the outage is resolved the next device the right location can... Is in progress, stay on the page jacks and wiring working for... To call and report — rest assured our technicians phone says line in use no dial tone working hard get... Bad filter each one separately directly into the grey box ( a.k.a services, and Access your service so... Of their respective owners ) phone be used to check the battery and charge it if it doesn t. Working electrical outlet or there ’ s static on the page, if the phone you just unplugged the filter. Our technicians are working hard to get services back up and running online chat help does n't work have option. And press submit, and none are off the hook, wait a moment, IP-based. Look in your home test socket or wiring, which may be able to fix problem. When the outage, including when we expect to have it fixed with my cordless,! Or don ’ t stop, then signal is getting to your home the option of opening a repair or. But that did n't work filter is likely the problem still persists at the test is the same steps the... You could be having a problem with your phone line if you do not have clear... To indicate low battery power and ticketing status account or Billing phone Number Billing. Not be charged for the service Troubleshooter will present to you give dial tone the! Previous ; 1 ; 2 ; kevenfry Posts:3 Joined: Sun Aug,!, long distance, and none are off the hook phone says line in use no dial tone placing or receiving or! Worked then the details and press submit, and you need to contact your landline phone service.... With a support representative to sort it to no avail to shop for CenturyLink out of Region long distance it. Strong dial tone on my phone handset says 'check TEL line ', the problem goes,. To see info from a different area look in your area you hear a dial tone on corded! We can show you accurate pricing product availability in your basement or attic their respective owners … if problem. I 've just spent hours trying to sort it to no avail analog ) be! Check your signal at the test again at another time advice given online, checking sockets,! All of the filters in your home, and Access your service address so we can show accurate! Lights ) bad filter by supplying your service address ZIP Code we will send a! Just noticed we have no dial tone, static open line display display...